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Terms & Conditions

These are our terms & conditions.

Bookings

Orders are only made once a deposit has been paid. Unfortunately, we do not accept any tentative orders. The deposit is non-refundable for any orders.

Payments

Payments can be made at any time for the same day or in advance, when full & final payment is required. Our preferred method for payment is by Direct Deposit, Money Order or Cash. We do accept MasterCard & Visa.

Availability & Variations

When working with nature, there are no guarantees. We will do our absolute best to supply exactly what you order, however due to variances in the weather & seasonal availability of some flowers, we cannot guarantee availability, exact colours or shades. Should we need to substitute any flowers for you, we will select what we feel is the next best option.

Please remember....we are not Nature, we simply work with it.

Deliveries

Delivery with all standard packages is included. Customer pickups are also permitted. Deliveries are scheduled from 7am onwards. We will confirm your delivery time before and after. We will do our absolute best to deliver when you request us to.

We allow 30 minutes on either side of any given time, to allow for good/bad traffic and any delays we may come across. If we are going to be earlier or later than 30 minutes either side of your scheduled delivery time, we will be in contact with you ASAP to give you an ETA.

Deliveries are deliveries only, and do not allow time for on-site setting up. Should no-one be home/available when we deliver to you, or an incorrect delivery address be provided, a re-delivery fee will apply for us to deliver to you again at another time that day.

Cancellations

Non-refundable deposit paid on order remains ours. Orders can be postponed to another date, subject to our availability.

Photos

Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission to in writing to do so. All photos on this site have the exclusive permission by its owner for use on this site. Photographers credits will only be displayed when provided. We take no responsibility for your photos being used in any way which is not permitted.

Privacy

Your order, contact details (address, phone, email), & credit card details will be treated with complete privacy. We will not speak with any media representative or release any information unless you give us consent to do so.

General

By accessing our site, you agree to be bound by our terms and conditions which apply to each and every page of the site as follows: We disclaim all representations and warranties, express or implied, to the fullest extent of the Law.

Use of our website is your responsibility, and we will not incur any loss for your inappropriate use of the site, or lack of knowledge with using the site. We will not be liable for any direct, indirect, accidental, special, consequential, or exemplary damage to you or anyone else, including (but not limited to) damages for product liability, personal injury or negligence resulting from the use of goods supplied to you or anyone on your behalf.

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